Refund Policy

Return, Refund & Limited Warranty Policy

1. Limited Warranty

  • Warranty Period: All electronic devices (such as chargers, cables, and power adapters) are covered by a one-year (1) limited warranty against manufacturing defects, starting from the date of delivery.
  • Coverage: This warranty applies strictly to manufacturing defects, electronic malfunctions, and hardware failures under normal use.
  • Exclusions: The warranty does not cover:
    • Non-electronic accessories, including but not limited to cases, screen protectors, and covers.
    • Damage resulting from accidents, misuse, abuse, liquid exposure, improper installation, normal wear and tear, or unauthorized repair attempts.
  • Warranty Resolution: If a covered defect is confirmed after inspection, Techs Park may, at its discretion and in accordance with applicable consumer protection laws, repair, replace, or refund the product.

2. International Customs, Duties & Taxes

  • Techs Park is not responsible for any customs duties, import taxes, VAT, brokerage fees, or any other charges imposed by the destination country.
  • These charges are the sole responsibility of the customer and must be paid before the shipment can be released by local customs authorities.

3. Delivery & Refusal of Shipment

  • Customers should not refuse delivery except where the shipment is visibly damaged or delivered incorrectly.
  • Refusing delivery does not automatically entitle the customer to a refund.
  • If a shipment is returned to Techs Park because the customer refused delivery or failed to pay local customs duties or taxes, any eligible refund may be reduced by:
    • Original shipping charges.
    • Return shipping costs.
    • Customs charges.
    • Administrative fees.
    • Any other costs incurred by Techs Park, where permitted by applicable law.

4. Return & Refund Conditions

  • Return Window: Return requests are accepted within 30 calendar days from the delivery date.
  • Return Eligibility: Returned items must:
    • Be in their original condition.
    • Include the original packaging where reasonably possible.
    • Include all accessories, manuals, cables, promotional items, and free gifts (if any).
    • Be accompanied by proof of purchase.
  • Opened or Used Products: Opening the original packaging or breaking the factory seal does not automatically remove statutory consumer rights. However, products that have been activated, paired, registered, installed, or used beyond what is necessary to inspect their nature, characteristics, and functionality may be subject to a reduced refund or become ineligible for a change-of-mind return where permitted by applicable law.
  • Inspection: All returned items are subject to inspection before any refund, repair, or replacement is approved.
  • Return Shipping Costs: For returns due to a change of mind, the customer is responsible for return shipping costs and any applicable restocking fees where permitted by applicable law.

5. Shipping Damage

  • Customers should inspect their package immediately upon delivery.
  • If the package appears damaged, customers should:
    • Take clear photographs before opening it.
    • Contact Techs Park within 24 hours of delivery.
    • Keep all original packaging until the claim has been reviewed.

6. Refund Process

  • Approved refunds will be issued to the original payment method.
  • Refunds are typically processed within 7–14 business days after the returned item has been inspected and approved.
  • Processing times may vary depending on the customer’s bank or payment provider.

7. Customer Support

For warranty claims, return requests, or technical assistance, please contact us:

Email: contact@techs-park.com

8. Consumer Rights

Nothing in this Return, Refund & Limited Warranty Policy limits or excludes any mandatory consumer rights available under the applicable consumer protection laws of the customer’s country of residence.